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When it is time to pay, you will receive a secure Pay Via Chat link to your smart device. Payment is due immediately upon notice of completion of repair. Once service is complete, you will be required to promptly complete payment via credit card through Pay By Chat, Dyson’s selected payment processing system. If confirmed to proceed, Dyson will complete the repairs as needed and with due care. You will be responsible for shipping return costs if the machine is out of warranty should you choose to have repairs completed or not. If you elect to reject estimated costs, Dyson will ship the machine back to you with no repairs completed, and at no cost to you if your machine is under warranty. Before service can begin, you must confirm acceptance of the estimated cost of repairs. If your Dyson machine is out of warranty, or under warranty but requiring repairs not covered under the Dyson warranty (please see for details), you will be provided a quote estimating the cost of repairs after an inspection is completed by a Dyson Service Center employee. The part or tool added to your out of warranty machine will still carry a 1-year warranty and be replaced without charge should it fail within 1 year of service. If your machine is out of warranty, no additional warranty is added to the machine after a repair is completed. The repair or replacement of your machine under warranty falls under the original warranty and will not extend the period of the warranty however, your warranty will be extended for any time your machine is being repaired or retained for work being performed under the warranty. If the part or tool fails within 1-year of repair service, it will be replaced at no cost to you. Genuine Dyson parts ensure your machine continues to work as intended, and that your warranty remains intact. While Dyson strives to complete all repairs services within a timely manner, Dyson is not liable for any delay in the event your machine cannot be repaired and returned to you within the above stated timelines. However, where parts not on site are needed or additional service time is required, an additional 5-10 business days may be required for completion of services. Dyson aims to complete all walk in service while the customer waits onsite. If you bring your machine into a Dyson Service Center for repair you will receive a quoted turnaround time prior to service beginning. If your repair requires additional time, Dyson will submit a status request to the appropriate team handling your repair and within 72 hours of status request submittal, reach out to you directly with a status and supply information on any further action that may be necessary. Shipped repairs will be returned to you within 14-21 working days. You will receive an estimated repair turnaround time when booking your repair service with Dyson Customer Service. You will be responsible for any additional charges applicable under or beyond your machine’s warranty, including applicable tax. If you do not have your proof of purchase, your warranty will start 90 days after the date of manufacture, according to Dyson’s records. The Dyson warranty becomes effective at the date of purchase. If your machine is under warranty, Dyson will perform repairs under the terms of such warranty, provided you have presented satisfactory proof of the machine’s eligibility for repairs. In selecting the carrier of your choosing, you are solely responsible for obtaining proof of delivery and you will bear any risk of loss and where you choose your own carrier Dyson shall have no liability for any machine lost, stolen or damaged in transit.ĭyson reserves the right to deny service to any machine lacking proof of purchase.ĭyson will repair your machine in accordance with Dyson service and warranty terms and conditions. If you do not contact Dyson Customer Service prior to shipping, Dyson reserves the right to deny service in its sole discretion and is not responsible for returning, repairing or replacing your machine. The replacement machine will adopt your original machine’s warranty. If your machine is lost or damaged beyond repair while in Dyson’s possession, we will replace the machine at no cost to you. Prior to shipping, you must contact Dyson Customer Service (see for additional details) to obtain a carrier shipping label and confirm your proof of purchase. If you are unable to visit a Dyson Service Center, you may ship your Dyson machine to Dyson for service and/or repair. You may visit a Dyson Service Center to have your Dyson machine serviced and/or repaired. By submitting your Dyson machine for service, you agree these Terms and Conditions will govern the repair of your product.
Please read the terms and conditions carefully. These are the terms and conditions that will apply when you need us to service or repair your Dyson machine.
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